Privacy policy

1. Overview

Andrade Celia's Cleaning L.L.C. collects only the information needed to quote work, schedule crews, clean your property and bill you correctly. We do not sell personal information, and we do not share it for advertising.

2. Information we collect

What we hold depends on how you interact with us.

• Contact details: name, email address, phone number and service address.
• Property details: size, bedrooms and bathrooms, pets, access instructions and crew notes you provide.
• Booking and service history: dates, services, add-ons, crew notes and completion status.
• Billing records: invoice amounts, status and payment references. Card numbers are handled by our payment processor and are never stored on our systems.
• Account data: your login email and authentication records if you create a client portal account.
• Basic technical data: pages visited and device type, used to keep the site working and secure.

3. How we use it

We use your information to run the service you asked for.

• Prepare quotes and confirm bookings.
• Route and brief the crew assigned to your property.
• Send confirmations, reminders and service updates.
• Issue invoices and track payment status.
• Answer support requests and resolve quality issues.
• Improve scheduling accuracy and the scope we plan for each visit.

4. Access instructions and property security

Entry codes, key locations and alarm details are stored on your property record and are shared only with the crew assigned to that visit and the office staff scheduling it. You can remove or change access details at any time from your portal or by calling the office.

5. When we share information

We share information only with service providers who help us operate: our scheduling and database platform, our payment processor, and email or messaging delivery services. They may use it only to provide that service to us.

We may also disclose information when required by law, or to protect the safety of people and property.

6. Emails and text messages

Booking confirmations, reminders and invoices are transactional messages tied to your service. You can opt out of marketing messages at any time without affecting those service messages. Reply STOP to texts or use the unsubscribe link in marketing email.

7. How long we keep it

Service and billing records are kept as long as needed for accounting and tax purposes. Property access details are removed when your account is closed or when you ask us to remove them. Quote requests that do not turn into bookings are cleared periodically.

8. Your choices

You can ask us to do any of the following, and we will respond within 30 days.

• See the information we hold about you.
• Correct anything inaccurate, or update it yourself in the portal.
• Delete your account and the personal details tied to it, subject to records we must keep for tax and accounting.
• Stop marketing communications while keeping service messages.

9. Security

Portal accounts are protected by authentication, and database access rules restrict every record so clients can only see their own data. Traffic to this site is encrypted. No system is perfect, so if we ever discover a breach affecting your data, we will notify you.

10. Children

Our services are sold to adults. We do not knowingly collect information from anyone under 16. If you believe a child provided us information, contact us and we will remove it.

11. Contact us

Privacy questions or requests: call (612) 419-8606 or use the contact form. We serve Mounds View, Fridley, White Bear Lake, the greater Minneapolis area and surrounding communities.

If we change this policy, the updated version will be posted here with a new date.