Legal
Plain-language terms covering how bookings, scheduling, payment and quality issues work when you hire us.
Last updated: February 2026
These terms apply to cleaning services provided by Andrade Celia's Cleaning L.L.C. ("we", "us") to the person or business that books them ("you"). By booking online, by phone or by email, you accept these terms.
If you are booking on behalf of a company, a landlord or a property manager, you confirm you are authorized to accept these terms for that party.
We provide residential and commercial cleaning. The tasks included in each service are listed on that service page and on your booking confirmation. Anything not listed is not included unless we agree to it in writing.
Some work is outside our scope: biohazard or hoarding cleanup, mold remediation, pest control, exterior window work above ground level, moving heavy furniture or appliances, and cleaning of areas that are unsafe to access. If we find those conditions on site, we will complete what we safely can and contact you.
Prices shown during online booking are estimates based on the property details you provide, such as size, bedrooms, bathrooms and add-ons. If the space differs materially from what was entered, we will contact you before adjusting the price.
Custom and commercial work is quoted after a walkthrough or a detailed conversation. Quotes are valid for 30 days unless stated otherwise.
Recurring plan rates apply only while the plan stays active. If a plan is cancelled early, previously completed visits may be re-rated at the one-time price for the last visit only.
We provide an arrival window rather than an exact minute, because traffic and prior jobs move. We contact you if the window changes.
You are responsible for providing safe access: keys, codes, parking instructions, alarm details and any pet arrangements. If our crew cannot access the property and cannot reach you within 30 minutes of arrival, the visit is treated as a late cancellation.
Cancellations or reschedules made at least 24 hours before the arrival window are free. Inside 24 hours, we may charge a fee of up to 50 percent of the visit price to cover the reserved crew time.
Invoices are issued after a visit is completed and are due on the terms shown on the invoice. Recurring clients may be invoiced per visit or on a cycle we agree with you.
Unpaid balances past due may pause future service until settled. We do not add interest without notifying you in writing first.
If something in the agreed scope was missed, tell us within 24 hours of the visit and we will work with you to correct that area. This applies to work in the agreed scope, not to new requests or to normal use after we leave.
We do not offer refunds in place of a re-clean unless we are unable to schedule the return trip within a reasonable time.
Our crews take care with your belongings. If we damage something, report it within 48 hours so we can document it and resolve it with you directly.
Please store cash, jewelry, firearms, medication and irreplaceable items securely before a visit. We are not responsible for pre-existing damage, wear on aging surfaces, or items that were already loose, cracked or unstable.
We invest in recruiting and training our staff. Please do not directly hire a crew member introduced to you through us for private cleaning work while they work with us and for 12 months after. If you would like a specific person on your account, ask the office and we will try to arrange it.
To the extent allowed by law, our total liability for any claim connected to a visit is limited to the amount paid for that visit. We are not liable for indirect or consequential losses such as lost business or lost income.
Nothing in these terms limits liability that cannot be limited under applicable law.
We may update these terms as the business changes. The version on this page is the one that applies to bookings made after it is posted.
Questions about these terms: call (612) 419-8606 or use the contact form. Service area: Mounds View, Fridley, White Bear Lake, the greater Minneapolis area and surrounding communities.
